SHOP ASSISTANT

About this Position: 

We’re a small but mighty team and all roles are essential and overlap in one way or another. We often require “all hands on deck” during our busy seasonal times. Our Shop Assistant is so important as they work directly with our customers. They are the face of our company when interacting with the public and are responsible for ensuring that each interaction is a positive one.

What You’ll Do::

• Customer Service

  • Greet and assist customers that visit or call the shop

  • Answer questions, make suggestions about gifts, cards, and flowers

  • Use the store POS system to ring up retail items

  • Use floral ordering system to create flower orders for pick up and delivery

  • Be familiar with the numerous lines of products we carry

  • Manage inventory, pricing and display

  • Retrieve voicemails and return calls

• Flowers/Deliveries

  • Process flowers/stems, general flower care, learn and be able to speak to specific types of flowers

  • Create hand-tied bouquets for customers on demand as well as for delivery orders

  • Prep vessels for designers

  • Wash and sanitize buckets

  • Create packaging for hand-tied bouquets and vase arrangements

  • Handwrite cards

  • Take pictures of flower designs and upload into floral ordering system

  • Organize and route deliveries via floral ordering system

• Shop Duties

  • Open & Close the shop, complete daily task lists

  • Merchandise products/displays

  • General cleaning

Requirements:

• Must be able to work weekends

• Flexible schedule to assist with holidays and local events

• Can lift boxes, buckets, and other items up to 50 lbs.

• Experience in a dynamic environment which requires multi-tasking

• Attention to detail and proven excellence in customer service a must

• Retail or applicable work experience

• Experience working with Apple products including iMac and iPad

• Able to work independently, with minimal direction

• Comfortable answering and returning phone calls

• Discrete and compassionate